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NAHQ Reliable CPHQ Exam Tips: Certified Professional in Healthcare Quality Examination & Certification Success Guaranteed, Easy Way of Training

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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q205-Q210):

NEW QUESTION # 205
An organization has Implemented a quality improvement project. The goal is a mean compliance rate of 90%.
The results of observations are found in the table below:

Which focus area presents the greatest opportunity for the organization?

A. infection prevention
B. pain management
C. patient flow
D. environment of care

Answer: C

NEW QUESTION # 206
Which of the following is the best approach to motivate stakeholders across the care continuum to take action?

A. Develop interactive dashboards.
B. Release national benchmarks.
C. Use patient storytelling.
D. Publish unblinded outcome reports.

Answer: C

Explanation:
Using patient storytelling is the most effective approach to motivate stakeholders across the care continuum to take action. Stories about real patients help to humanize the data, making the need for improvement more tangible and emotionally compelling. This approach can resonate deeply with stakeholders by illustrating the direct impact of quality initiatives on patient lives, thereby driving a stronger commitment to improvement efforts.
* Release national benchmarks (A): While important, benchmarks alone may not motivate action as effectively as personalized, emotional stories.
* Develop interactive dashboards (B): Dashboards are useful for tracking performance but may not evoke the same emotional response as storytelling.
* Publish unblinded outcome reports (C): This can promote transparency but may not engage stakeholders emotionally or inspire action as effectively as storytelling.
References
* NAHQ Body of Knowledge: Stakeholder Engagement and Motivation Techniques
* NAHQ CPHQ Exam Preparation Materials: Using Storytelling in Quality Improvement
=========

NEW QUESTION # 207
An emergency department's quality Improvement report for the first quarter showed the following data:

What was the approximate overall problem rate for March?

A. 15%
B. 2%
C. 18%
D. 1%

Answer: B

NEW QUESTION # 208
For example, if you are using a survey to gather patient satisfaction feedback by email, you would not send a survey t
o ever y patient. You would start by sending surveys t o roughly 50 percent of the patients an see how many are
returned. This limited survey allows you to determine the response rate. Assume that 25 percent of these patients
return the surveys. The next task is to determine how representative of the total population these respondents are. To
test this question, you need to develop a profile of the total population. Typically, this profile is based on standard
demographics such as gender, age, type of visit, payer class, and whether the respondent is a new or returning
patient. If the distribution of these characteristics in the sample is similar (within 5 percent) to that found in the total
population, you can be comfort able t hat your sample is reasonably representative of the population. If the
characteristics of the sample and the population show considerable variation, however, you should adjust your
sampling plan. This example clarifies that:

A. Sampling is probably the most important thing you can do to reduce the amount of time and resources spent on
data collection
B. A well-drawn sample, therefore, should be representative of the larger population
C. Sampling consists of series of compromises and tradeoffs
D. The basic purpose of sampling is to be able to draw a limited number of observations

Answer: B

NEW QUESTION # 209
Based on the chart below, which of the following should be addressed first?

A. pain, constipation, PCP unavailable, nausea, and vomiting
B. pain and constipation
C. pain, constipation, PCP unavailable, and nausea
D. pain, constipation, and PCP unavailable

Answer: D

Explanation:
Based on the provided Pareto chart of general surgery readmission causes, the most significant causes should be addressed first to have the greatest impact on reducing readmissions.
* Pareto Principle (80/20 Rule): The chart illustrates that a small number of causes contribute to the majority of the readmissions. The top three causes-pain, constipation, and PCP (Primary Care Provider) unavailable-account for the most significant portion of the readmissions.
* Prioritization of Interventions: By addressing these top three causes first, the healthcare team can potentially prevent the majority of readmissions, making the intervention more efficient and effective.
* Strategic Focus: Focusing on pain, constipation, and the unavailability of PCPs aligns with the principle of focusing on the "vital few" causes rather than spreading resources thinly across many less significant issues.
References: (Based on Healthcare Quality NAHQ documents and resources)
* NAHQ Quality Improvement and Data Analysis Modules.
* CPHQ Study Guide, Section on Pareto Analysis in Quality Improvement.
=========

NEW QUESTION # 210
......

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