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Practice Salesforce Salesforce-Sales-Representative Exams Free | Salesforce-Sales-Representative Demo Test

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Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

Topic
Details

Topic 1

Pipeline Management: In this topic, Salesforce Sales Professionals develop skills to generate and evaluate pipeline opportunities. Candidates also focus on analyzing pipeline health insights. It ensures data integrity, improves relevance, and enables accurate stage progression. These competencies underpin successful pipeline management strategies, measured in the Salesforce Certified Sales Representative Exam.

Topic 2

Deal Management: Salesforce Sales Professionals learn to qualify prospects and progress them through sales stages. In this topic, emphasis is placed on understanding customer goals, challenges, and initiatives to present tailored value propositions. Identifying obstacles, gaining commitment, and finalizing contracts are integral steps to successful deal management, a crucial focus area of the exam.

Topic 3

Planning: In this topic, Salesforce Sales Professionals examine the elements of territory planning, such as account segmentation and prioritization. The focus of this topic is on creating approaches to engage key accounts effectively and developing robust business relationships with essential roles and personas.

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Salesforce Certified Sales Representative Sample Questions (Q50-Q55):

NEW QUESTION # 50
What should the sales rep focus on to create and maintain a trusted connection that supports the customer's strategic priorities and requirements?

A. Industry
B. People
C. Business

Answer: B

Explanation:
People are what the sales rep should focus on to create and maintain a trusted connection that supports the customer's strategic priorities and requirements. People are the individuals or groups who are involved in or affected by the customer's business decisions, such as stakeholders, decision makers, influencers, end users, etc. Focusing on people helps to understand their roles, needs, goals, preferences, and emotions, as well as to build rapport, trust, and loyalty with them.

NEW QUESTION # 51
A sales representative is trying to engage a prospect who is unresponsive to cold calls.
Which approach can the sales rep take as an alternative to build interest and align on why a solution meets the prospect's needs?

A. Try calling the prospect at different times.
B. Engage the prospect through different channels.
C. Pause engagement and follow up at another time.

Answer: B

Explanation:
If a prospect is unresponsive to cold calls, the sales rep can take an alternative approach to build interest and align onwhy a solution meets the prospect's needs by engaging the prospect through different channels.
Different channels can include email, social media, text, video, or webinars. By using different channels, the sales rep can increase the chances of reaching theprospect, capture their attention, and provide relevant and personalized messages that showcase the value of the solution. The sales rep should also research the prospect' s preferences, needs, and pain points, and use a multi-touch strategy to nurture therelationship and move the prospect along the sales cycle. References: [Sales Rep Training: Generate Leads], [Cert Prep: Salesforce Certified Sales Representative: Generate Leads]

NEW QUESTION # 52
A sales representative is using a creative problem-solving process to help their customer uncover breakthrough solutions.
What is the name of this approach?

A. Design thinking
B. Agile methodology
C. Linear sales

Answer: A

Explanation:
Design thinking is a creative problem-solving process that involves understanding the customer's needs, challenges, and goals, and generating innovative solutions that address them. Design thinking is based on five stages: empathize, define, ideate, prototype, and test. By using design thinking, sales representatives can help their customers discover new possibilities, overcome obstacles, and create value. Reference:
Cert Prep: Salesforce Certified Sales Representative, unit "Use Design Thinking to Solve Customer Problems".
What is Design Thinking? - updated 2024 | IxDF
Design thinking, explained | MIT Sloan

NEW QUESTION # 53
What measure will yield the most actionable information about an organization's territory model success?

A. Organization-defined key metric
B. Pipeline
C. Annualized Contract Value

Answer: A

Explanation:
An organization-defined key metric is a measure that will yield the most actionable information about an organization's territory model success. An organization-defined key metric is a specific and relevant indicator that reflects how well the territory model is aligned with the organization's goals and strategies, such as market share, customer satisfaction, revenue growth, etc. An organization-defined key metric helps to evaluate performance, identify gaps and opportunities, and optimize results. Reference: https://www.salesforce.com/resources/articles/sales-territory-management/#sales-territory-management-metrics

NEW QUESTION # 54
A sales representative proposes an engagement solution that works seamlessly across all media to a customer.
Which strategy supports the solution?

A. Multi-channel
B. Two-way dialogue
C. Social networks

Answer: A

Explanation:
Multi-channel is the strategy that supports an engagement solution that works seamlessly across all media.
Multi-channel means using different communication channels (such as email, phone, social media, web chat, etc.) to reach and interact with customers and prospects. Multi-channel helps to increase customersatisfaction, loyalty, and retention by providing them with convenience, choice, and consistency.References:https://www.
salesforce.com/resources/articles/multichannel-marketing/#multichannel-marketing-definition

NEW QUESTION # 55
......

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Grant Reed Grant Reed

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